Avrupa Concept, as " europeconcept.com.tr " (we, our site), is committed to protecting and respecting your privacy.
What Personal Information Do We Collect?
The type and amount of information we collect and how we use it depends on your consent. Personal Information is information or pieces of information that may allow you to be personally identified.
We may collect and process data about you, including:
E mail address;
Telephone number when you make a purchase or call our customer service number;
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information;
Information about your visit to our site (including the date and time), including all incoming (URL); products you are viewing or searching for; page response times, download errors, length of visits to certain pages, page interaction information (scrolling, clicks and mouse gestures, etc.) and methods used to navigate away from the page;
Information collected through cookies, pixel tags, and other technologies, including shopping habits and preferences;
Location information and;
Demographic information and other information provided by you.
How Do We Collect Personal Information?
We and 3rd party software may collect Personal Information in a variety of ways, including:
Via the Site
You can provide us with information about you by completing forms on our site, placing an order and using the site - this includes information you provide when you search for a product, place an order on our site, submit a review or use social media functions.
We may also collect Personal Information offline, such as when you call our customer service number. We can record calls for training and quality purposes. You will be informed about this at the beginning of the call, where your call will be recorded. We may use the information we collect from you to train and monitor the quality of the information we provide to you over the phone. Call records are stored securely and access to these records is limited to certain personnel only. Saved searches do not take longer than necessary;
Information such as date of birth, gender and zip code, as well as other information such as your preferred means of communication, may be collected when you voluntarily provide this information to us;
From Other Sources
We work with third parties (including, for example, partners, payment and distribution services, advertising networks, social networking platforms, analytics providers, public databases, search information providers, credit reference agencies).
If you choose to link your social media through our site, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile, or your friends' profiles. We are not responsible for the privacy, information or other practices of any third party from whom the information is obtained and you should review their policies and practices to ensure you are happy with how they use your data;
Via Your Browser Or Device
Some information is collected automatically by most browsers or through your device. We use this information for statistical purposes as well as to ensure the proper functioning of the site;
Via Server Log Files
Your “IP Address” is a number automatically assigned to the computer or device you are using by your Internet Service Provider (ISP). An IP Address is automatically identified and logged each time a user visits the site, along with the time of visit and the page(s) visited.
We may collect physical location information of your device.
How Do We Use Personal Information?
We may use information held about you in a variety of ways, including:
To fulfill our obligations arising from the contracts between you and us and to provide the information, products and services you request from us, to communicate with you about your purchases and to answer your questions and comments;
To provide information about other goods and services we offer to you in a way that is as relevant as possible, similar to what you browse, buy or inquire about;
Creating a profile for personalizing product and service offerings, targeted marketing, and fraud protection. Some of this profiling information may sit with third parties, such as our email and anti-fraud service providers.
We will contact you by electronic means (email or SMS) to provide you with information about goods or services that we think may be of interest to you, only to inform you about goods and services similar to those that were the subject of a previous sale or that were the subject of negotiations of a sale to you. If you do not want us to use your data in this way, please Contact Us ;
To ensure that the content on our site is presented in the most effective way for you and your computer.
To administer our site and for internal processing, including for troubleshooting, data analysis, testing, research, statistical and survey purposes, and to send you administrative information, such as changes to our terms, conditions and policies. Please note that as this information is important to your use of the site and your Personal Information, you may not be able to opt out of receiving these communications, but we will keep them to a minimum;
To determine the effectiveness of our promotional campaigns for business purposes such as analyzing and managing our business, market research, conducting audits, developing new products, improving our site, ensuring that content is presented to you and your computer in the most effective way, improving our services and products, determining usage trends, tailoring the site's experience and content based on it, measuring customer satisfaction and providing customer service (including troubleshooting related to customer issues);
The card information entered on the payment screen is transmitted directly from your browser to the payment transaction (direct payment gateway) and not directly to Avrupa Concept. All direct payment gateways adhere to the standards set by PCI-DSS, administered by the PCI Security Standards Council, a collaborative effort by brands such as Visa, MasterCard, American Express, and Discover.
To allow you to participate in interactive features of our service when you choose this;
As part of our efforts to keep our site secure;
To measure or understand the effectiveness of the advertisements we serve to you and others and to deliver relevant advertisements to you (see E. Targeted Marketing);
To suggest and make suggestions to you and other users of our site about goods or services that may be of interest to you or to you;
To combine the information you provide to us and the information we collect about you. We may use this aggregated information for the purposes outlined above (depending on the types of information we receive); And
As we believe it is necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) comply with legal process; (c) respond to requests from public and government officials, including public and government officials outside of your country; (d) enforce our terms and conditions; (e) protect our operations or any of our affiliates; (f) protect our rights, privacy, safety or property and/or the rights of our affiliates, you or others.
Disclosure of Your Information
We may share your information with selected third parties, including:
Third parties, including business partners, suppliers serving us (such as order fulfillment, analytics, site management, information technology and related infrastructure provision, customer service, email service providers) and marketing emails, auditing and other similar services) . When we share Personal Information with such third-party providers, we ask them to use your Personal Information to the extent necessary to provide the service to us (or as for the case) and for their own marketing purposes;
Advertisers and ad networks that require selected data to tailor and serve ads relevant to you and others (please see E. Targeted Advertising below for more information). To avoid suspicion, we will never share sensitive Personal Information such as your bank, credit/debit card or full address information for such purposes;
Analytics and search engine providers who assist us in improving and optimizing our site;
If we sell any business or assets to potential buyers, we may disclose your personal data to potential buyers of such businesses or assets. All customer data held by us belongs to Avrupaconcept.com;
If Avrupaconcept.com.tr or substantially all of its assets are acquired by a third party, then the personal data obtained about its customers will be one of the transferred assets.
Adapting the ads you see on third-party websites and social media (including Facebook) to serve you more relevant ads;
To monitor your response to advertisements; and/or
Report on visitor interaction and measure the effectiveness of advertisements.
If you wish to cancel this retargeting, please refer to the guide provided in chapter 4 (Access, Changes and Options).
The following social media sites require you to choose your interest-based advertising preferences directly on their website; Facebook and Twitter. We also recommend that you regularly review your privacy and advertising settings on all of your social media accounts.
We use the Google AdWords remarketing service to advertise to previous visitors to our site on third party websites (including Google).
Storage and Security
All information you provide to us is stored on our secure servers. All interactions with the Avrupaconcept.com website, including payment transactions, are encrypted using SSL technology. Where we have given you (or where you choose) a password that allows you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information over the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; Any transmission is at your own risk. Once we receive your information, we will use strict procedures and security features to prevent unauthorized access.
Access, Modification, and Choices
We aim to provide you with many choices regarding the use and disclosure of your Personal Information.
You have the right to ask us not to use your personal data for marketing purposes. The easiest way to do this is to click the link at the bottom of any of our emails to unsubscribe, but please note that this will not change the collection of your data for targeted advertising purposes (see Section E. Targeted advertising). Please Contact Us to learn more about opt-out paths.
Please note that changes in our use of your Personal Information may not be effective immediately. We will endeavor to comply with your requests as soon as reasonably practicable to your request, and in no case 30 days after receiving your request. Also note that if you refuse to receive marketing-related messages from us, we may still send important administrative messages.
When you order from us, we will send you administrative emails regarding this order. These include, but are not limited to: confirmation of your order, shipping notification, and tracking information. If you receive a confirmation email of an order that you have not made, please contact us.
You have the right to access, change and/or delete the Personal Information we have about you. Your right of access can be exercised in accordance with applicable laws.
We will try to comply with your requests as soon as reasonably possible and within a maximum of 30 days. If your request is more complex, we will provide an update within 30 days and aim to comply within a maximum of 90 days. Please note that despite our efforts, there may be residual information that will remain in our databases and other records and will not be promptly deleted or changed.
Also note that we may need to retain certain information for record keeping purposes and/or complete actions you initiated before requesting such change or deletion (for example, when you make a purchase or enter a promotion, the Personal Information provided until the completion of such purchase or promotion) Change or delete information.
The consequences of choosing not to provide your Personal Information that we request from time to time may be that we are unable to deliver the goods or services you request, fulfill your orders, or fail to meet our obligations under any contract between us.
Third Party Sites
We are also not responsible for the collection, use and disclosure policies and practices (including data security practices) of other entities such as Facebook, Apple, Twitter, Google, Microsoft or any other app developer, app provider, social media platform provider.
Data Retention Period
Children's Personal Information
We offer Furniture that can be purchased by adults and for children. To protect children's privacy, all users under the age of 18 who wish to place an order for one of these items require parental consent.
In general, we ask that you do not send us certain information and disclose your sensitive Personal Information (for example, information regarding racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal history or union membership). If you believe we have accidentally or unintentionally collected sensitive Personal Information through our channels, please Contact Us immediately.
As outlined in the sections above, you have several rights regarding your Personal Information, including the right to notify us:
If you do not wish to communicate with us in the future;
If you would like to find out what information we have about you, to obtain a copy of the Personal Information we have about you. (We may charge an administrative fee when we provide you with the information requested to cover our time and postage and handling or retrieval costs);
If you believe that any Personal Information we hold about you is inaccurate, incomplete, out of date or irrelevant; And