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Frequently Asked Questions

Yes, it is possible, you can do this without any problems in the description section of the order screen while creating your order.

It depends on your urgent request about this matter. Cargo services may vary depending on the density or the weekend status of the cargo, and the delivery speed may vary according to the province of delivery. On average, most items are delivered to the person within 7-14 days after ordering. In some cases, weekend, public holiday or extraordinary circumstances may delay the delivery time.

After the purchase, you will be informed by e-mail. You can track it with the cargo tracking code that will be sent to you by mail. Or you can contact the contact center.

If your product has not entered the production phase after placing the order, you can call our number +90 535 310 13 49 and make changes or cancellations.

Note: Please do not forget to send the order number information in your requests.

If you return the products you have ordered from our Avrupa Concept website by contacting our contact center before going into production, it will be accepted. If the furniture is damaged or torn, it will be replaced free of charge by us.

In addition, the original invoice will be placed next to the product you have purchased. or it will be forwarded to you. Shipping fee is the responsibility of the buyer.

Return address: Çağlayan Mah. Kagithane cad. Limon Sok. No:4/2, Kagithane, Istanbul, Türkiye

Avrupa Concept - Furniture Sales and Information Center

In the Login section, it will be enough to enter the "Forgot Password" section and enter your e-mail address in the Email section and say send. Your new password will be sent to your e-mail. By logging into your account, you can update your password from the Change Password tab in the "Change Password" section. Or you can contact our contact center.

Shipping costs will be borne by the customer. You can contact us for detailed information.

Yes, you can place your orders from abroad.

You can continue the process by typing the company information in the "Invoice Address" section during the order.

During your order, your credit card may not be approved for different reasons. Some of these reasons are as follows:

  1. Entering your card information incorrectly,
  2. Temporary connection problems during the approval process,
  3. Your card is not open to online transactions,
  4. Due to an error from your bank etc...

If you are having problems other than these reasons, you can contact our customer service or your bank for assistance with your credit card approval issues.

In case of canceling the order after paying by credit card, the refund will be made to the credit card. It is not possible to get a refund with other methods.

Note: For purchases made with a credit card, the refund amount will be reflected to your credit card as a plus balance within 3 working days, depending on the intensity and process practices of the banks. You can contact your bank for detailed information.

Contact Us

Please feel free to contact us if you have any other questions other than Frequently Asked Questions. Customer satisfaction is important to us and we are happy to help you.
This product is a special offer product. If you enter your phone and email address below, we will call you with the discount offer.